How to Send Email on Behalf of Another User - MSCRM / Power Platform

 Introduction:

In this blog, we will see how to send email on Behalf of Another User in Microsoft Dynamics CRM / Power Platform?

Error i faced in Power Automate Flow:

This issue occurs when i tried to send email on behalf of another User

How to Fix?

1. Navigate to https://make.powerapps.com  or your CRM or your PowerApps Environment.

2. Click Gear Icon at the Top and select Advance Settings

3. Search for Security and Select Security

4. Once the page Look for Security Roles  and search for your Security role to provide Permissions

5. In my case it is Approval User

6. Look for Approval User then Click Miscellaneous privileges then Click Show all privileges and search for EMAIL

7. Now you will Find Send Email as Another User like below

8. Change None to Organization

9. Now Click Save 

That's it.

Conclusion:

By providing this access, User who is having this security role can send email on behalf of another user.

Use @mention to collaborate with your team using Notes in Model-driven app/MSCRM

 Introduction:

In this blog, we will see how to Use @mention to collaborate with your team using Notes in Model-driven app/ Microsoft Dynamics CRM.

Steps:

1. Navigate to https://admin.powerplatform.microsoft.com

2. Click Environments at the left side

3. Choose your Respective Environment to enable @mention in my Case am choosing Trial Environment

4. Open the Environment and Click Settings at the Top of the Banner

5. On the Settings Opened, Look for Products ,  Select Collaboration

6. Look for @mention like below screenshot and Enable it and make sure you will enable In-app notifications too

7. Now Click Save

8. Navigate to your CRM System

9. Open any Accounts or the Table where we have Rich Text editor Available

10. Click on Notes and in the Rich Text editor you will see the Users available in the system will get populated.

Conclusion:

Following above steps we can enable mention in MSCMR or Model Driven apps.

"Invalid operation performed" on Merging Account/Contact Record in MSCRM/Dataverse

Introduction:

        In this blog, we will explore how to resolve the Account/Contact merge issue in Microsoft Dynamics CRM / Dataverse. We will identify the possible causes behind the error "Invalid operation performed", analyze the troubleshooting steps, and provide solutions to successfully merge records without issues.

Steps to Resolve the Account/Contact Merge Issue in CRM/Dataverse:

1. Navigate to your CRM/Dataverse environment.

2. In this case, selecting Account to merge records.

3. Open the Model-Driven App where the account records are located.

4. Select two records to be merged.

5. 

   
   
   

6. Click Merge on the Home Page.

7. During the merging process, the issue occurs.

8. 
   
   
   

9. Upon checking the error in the Console, the following error is displayed.

10. 
    
    
    

Solution to Fix the Issue:

Follow the steps below to resolve the error:

1. Go to https://admin.powerplatform.microsoft.com

2. Select Environments.

3. 
   
   
   

4. Open the environment where the error is occurring.

5. Click Settings.

6. 
   
   
   

7. Search for Privacy + Security.

8. Under Allowed MIME Types, enter application/json.

9. 
   
   
   

10. Click Save to apply the changes.

Conclusion:

By following the steps outlined above, you can successfully resolve the "Invalid operation performed" error when merging Account/Contact records in Microsoft Dynamics CRM / Dataverse. Ensuring that the correct MIME type (application/json) is allowed in Privacy + Security settings can help prevent this issue from occurring. Proper configuration and understanding of system settings are key to seamless data management within the platform.